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The HR Manager's Role in Channeling Conflict
Videoconference information will be provided in an email once registration is complete.
Registration Info
Registration is required before Friday, November 01, 2024 at 11:59 PM
Payment In Full In Advance Only
Registration cancellations will be accepted until Friday, November 01, 2024 at 11:59 PM
Cancellation Policy:
Refunds for monthly meetings will be processed provided that the cancellation is submitted prior to the cancellation deadline. Any request for cancellation after this deadline is non-refundable and no shows will be billed.
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Karen Snyder, Owner & Lead Consultant, Concordia Consulting
As human resource leaders it’s our job to hear about employees’ workplace drama and conflict. Our colleagues come into our offices whirling and swirling, expecting us to solve their people problems. Sometimes, even worse, our colleagues don’t tell us what is brewing and serious problems can erupt. As business partners, it’s our job to know when to escalate, when to mitigate, and when to ignore conflict. What are the situations that arise that need greater policies, procedures, and perhaps even formal investigation? What situations arise that call for an experienced professional to create calm? And do you know when to simply ignore the situation?
Key Learning Objectives
Participants will develop skills for working through conflict and improving dynamics at work and for channeling disagreement for positive outcomes. After participating in this program, HR professionals will be able to:
1) Recognize that conflict can be an asset and is not always a liability.
2) Determine when to solve, escalate, and ignore conflict.
3) Help leaders in their organizations address employee issues by channeling conflict.
4) Model effective conflict resolution techniques and improve dynamics at work.
Karen Snyder is an engaging speaker and organizational culture expert who partners with CEOs and senior leadership teams to transform people, productivity, and profit. Karen is a professional speaker, thought leader, author, and facilitator. She helps employees at all levels develop their full potential and bring their best selves to the workplace. She has helped hundreds of organizations transform their businesses. Her enthusiasm, energy, and humor are contagious, and she brings her passion for people to every program. Karen holds a master's degree in organizational development from Johns Hopkins University and an undergraduate degree in industrial psychology from the University of Virginia. Karen is a published author; her most recent book is Eating Worms: Practicing Leadership Every Day. She is among fewer than ten percent of professional speakers worldwide awarded the Certified Speaking Professional (CSP) designation. The CSP is the highest earned designation conferred by the National Speakers Association. Karen is also one of a select few to be awarded the CSP along with the Certified Professional Facilitator (CPF) professional designation.
PWSHRM is recognized by SHRM to offer
Professional Development Credits (PDCs)
for the SHRM-CP® or SHRM-SCP® recertification activities.
Pending Re-certification Credit
1 SHRM
1 HRCI
The use of this official seal confirms that this Activity
has met HR Certification Institute’s® (HRCI®)
criteria for recertification credit pre-approval.
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